On Friday, September 5th 2014, Pieter Dat will present the results of his second master thesis. Pieter has completed his first master thesis in our TU/e IS group (see previous post). Last month, he has completed his second master on Care Management, at Erasmus University Rotterdam. In his second thesis, Pieter has investigated Lean Management at the Maxima Medisch Centrum.
As usual, the IS-HEART session is organized in Paviljoen K16, from 12:30 to 13:30.
Further information:
Abstract master thesis (EUR): evidence in Lean Management (“Lean capacity planning and accessibility of healthcare services:
Development of a continuous improvement culture or application of instruments and tools”)Research question and objective:
Lean Management is characterised by a continuous improvement culture within an organisation and has resulted in improvements of business processes in several industries. A differentiation in the theory of Lean Management can be made between an organisational and an operational perspective. Lean Management is increasingly applied in the healthcare domain. In the Máxima Medisch Centrum (MMC, Eindhoven / Veldhoven) employees working at the operational level use instruments and tools to apply Lean Management. The central scientific research question is formulated as: “How can Lean Management tools and instruments contribute to continuous process improvement in the Máxima Medisch Centrum?” This research project aimed at analysing how the use of instruments and tools leads to (the development of) continuous improvement in the organisation.Research design and research methodologies:
The research consisted of case studies at two outpatient departments in the Máxima Medisch Centrum. Four research methodologies are applied, in a triangular approach: 1) semi-structured questionnaire, 2) data analysis of Key Performance Indicators (KPI’s), 3) document analysis and 4) semi-structured interviews.Results and conclusion:
The master thesis project lead to insights in the current maturity of the application of Lean Management in the Máxima Medisch Centrum. Recommendations, regarding the applicability and prerequisites, are drawn for further development of a continuous improvement culture in the hospital.